Search

-
Go

Company Policies

Turnaround

Our standard turnaround time from proof approval is 7 to 10 business days. Some products may take longer than this. Orders and approvals submitted after 4 p.m. will be processed the following business day.

Include all information needed to complete your order to ensure a timely turnaround (all artwork, all shipping info, final quantity, color etc.). Delays in receiving any of these information, or changes made to POs, will result in production delays. Delays in the approval of mock-ups can cause manufacturing delays. If you have a deadline for your order, please let us know when you place your order, and a rush fee may apply to items that require a faster turnaround (see Rush Orders). Innovative Designs, Inc shall not be held liable for missed deadlines caused by weather, power outages, vendor shortages and errors, supply chain issues, shipping issues, or acts of God. We will notify you if we anticipate any problems.

Payment

Unless you have pre-negotiated net terms with our company, all orders must be pre-paid in full before they may be processed. Once your order has been entered into our system and stock availability has been confirmed, you will be emailed an invoice including shipping costs. Order processing will be delayed if payment is not received on time.

All orders purchased with a credit card will carry a 3.5% convenience fee. Any portion of an order that is paid in part with a credit card will be charged a 3.5% fee on the applicable portion.

We offer fee-free payment by check, e-check, ACH, or wire transfer.

If you want to have an order held for future shipping, it must be prepaid at the time you place the order.

All Sales Are Final

Unless the item you purchased is damaged, Innovative Designs, Inc does not accept returns or exchanges. If you receive a defective item, please notify us with the product and problem details.

When we get the returned product, we will thoroughly inspect it and advise you through e-mail within a fair time frame whether you are eligible for a refund or a replacement. If you are entitled to a replacement or refund, we will replace the product or refund the purchase amount using the same mode of payment that you used to make the transaction.

Quotes/Shipping Estimates

Our most up-to-date pricing is found on our website under the item you are inquiring about. Pricing and any applicable fees are non-negotiable (rush, personalization, multiple drop shipments). Innovative Designs, Inc does not accept responsibility for any profit-loss caused by variances in shipping estimates vs. final shipping charges as rates tend to fluctuate throughout the calendar year amongst all couriers.

MOQ: Minimum Order Quantity

Some but no all orders are subject to a minimum order quantity. Minimums vary depending on product and brand. Some products must be ordered in case quantity increments. In some cases, products within the same brand can be mixed and matched to meet the minimum quantity. Where allowed, orders under the minimum order quantity may be purchased.

Virtual Mockups

Innovative Designs, Inc offers one free complimentary virtual mockup with up to three revisions for each potential order. This only applies prior to placing an order.

Artwork

All files must be vector or raster format. If it is a raster format file, it must be a minimum of 800 pixels x 800 pixels. Any special font needed must be provided at time of artwork submittal. Innovative Designs, Inc will not be responsible for order delays or poor-quality brandings due to poor artwork. Innovative Designs, Inc is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we do not catch them all. If it is in your art file and on your proof approval, that is how it will be branded. We do not offer PMS color matching for digital printing.

Personalization

Personalized Artwork including multiple names, logos, or other variable data will be subject to review and additional fees.

Proof Approval

All artwork is to be approved via a digital virtual proof through email. Artwork must be checked by the customer. It is very important to look over every detail of the mockup, as this is how your image will be branded. Innovative Designs, Inc will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and additional expenses for which the client will be invoiced accordingly. Any delays in the approval process longer than 24 hours after receipt of the mockup can & will result in production delays and any applicable fees.

If you do not approve the proof or submit payment within 30 days of placing an order, we will auto cancel the order and return the product to our inventory. This will incur a 20% cancellation fee.

Pre-Production

Physical and photographic pre-production products are available upon request only. The buyer is responsible for requesting a physical or photographic pre-production sample. Sometimes, assumptions of the products’ final outcome do not align with the product itself and the technical limitations of branding and equipment. Therefore, we recommend getting a pre-production sample on larger orders.

After the digital proof is approved, please allow up to 1 to 2 business days for your photographic pre-production proof to arrive via email. If you have requested a physical pre-production sample, please allow 3 to 5 business days for it to process and ship, followed by transit time. Final standard production time does not start until the full order has been approved, and payment has been received. Standard final production time is 7-10 business days. Please note that some of our brands will incur a longer pre-production timeline.

Samples

Branded and non-branded spec samples are available for purchase. Branded spec samples will be priced at the lowest quantity pricing tier. Blank samples are available for purchase for most products. Coolers are not subject to a minimum order or setup fee for spec or blank samples. Samples are non-refundable and non-returnable.

Margin of Error

Laser Engraving, Digital UV Printing and Vinyl Printing is an art form. We do our very best to deliver, at minimum, the ordered quantity for each order. However, branding mistakes happen; machines misfire, products arrive with dents or scratches from the manufacturer. For that reason, we do have a 1% margin of error.

All orders within the margin of error allowance will be considered acceptable for delivery. For contract services, we highly recommend you send extra units with each order. Innovative Designs, Inc will not, at any time, be responsible for any lost profits on items shorted from your order if requested.

Additional Branding

All tumblers and coolers are priced with single location branding. Additional branding can be purchased on a per unit basis.

Order Cut-Off

Because we service an industry of high demand and tight date requirements, all purchase orders, artwork approvals, rush requests and changes to PO will be processed the following business day if received after 4 pm. For example: A PO submitted on Monday at 4:30 for Delivery on Wednesday, will be considered placed on Tuesday with an escalated 24-Hour rush fee. All Production times, ship dates and rush fees can be discussed with your salesperson.

Rush Orders

Orders that require an in-hands date sooner than our standard turnaround time are subject to a minimum rush fee of $95.00 net based on turnaround time requested. Rush orders still incur the same limitations as outlined in the turnaround time above.

Rush orders are subject to the same margin of error allowance as standard orders. Rush time frames are based on our current production schedule and do not include shipping transit time. Standard turn time is 7-10 business days.

Shipping

Any shipping delays caused by the shipping company are not the responsibility of Innovative Designs, Inc. If there are any concerns with your order after it has been delivered, please notify the courier BEFORE accepting delivery and/or signing for it. Any claim for damage must be noted at time of receiving shipping from the courier and noted on the BO and/or receiving ticket. Unless this notation of damage is made at the time of receipt of material on the BOL or carriers receiving paperwork, most couriers will not allow you to file a claim.

Examples include UPS being unable to deliver your shipment on time due to bad weather, UPS delivering your box to the incorrect address (despite providing the proper one), and you not receiving your products on time, and damaged packaging or products.

If the package is damaged, it must be indicated on the proof of delivery before signing for acceptance. The carrier will not accept a claim if the damage is not stated on the POD, and the item(s) cannot be replaced by Innovative Deigns, Inc or the courier.

Innovative Designs, Inc has blanket carrier insurance and will replace lost or damaged orders up to the limits of our policy.

Cancellations, P.O. Changes and Restocking Fees

Any changes to a P.O. after the order is placed will extend or add additional production days. No cancellations will be accepted on products that exceed our standard stock items and inventory levels. If an order is cancelled after any stock is ordered or fulfilled, there will be a 20% Restocking/Cancellation fee. There are no exceptions to this policy.

The only P.O. changes accepted after production has begun are shipping updates. Any fees Innovative Designs, Inc incurs for rerouting shipments in transit, will be billed to the customer.

Out of Stock Items

Innovative Designs, Inc shall not be held liable for unanticipated stock fluctuations. If an item is out of stock, we will present you with a selection of suitable substitutes. Innovative Designs, Inc is not liable for any profit loss caused by stock issues or delays on time-sensitive orders. If you have any concerns about available inventory, please contact us for further information.

Holidays

We are closed for the following holidays. These days will not be considered operational business days and will not count towards turnaround time:

New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Product Disclaimer

Please refer to the manufacturers care specifications for the branded product ordered.

Innovative Designs, Inc is not responsible for manufacturer defects such as, color and paint inconsistencies, product manufacturing errors, (example: loose fitting lids). We try our best to inspect the products during the branding process. Branding may or may not void the original manufactures warranty.

Vendors tend to change packaging without notice. Innovative Designs, Inc will not be responsible for these changes (including retail boxes, shipment packing, etc.)

Some manufactures may or may not cover the product under the original warranty after the product has been modified (engraved or printed).

Sales Credits

Our company policy is to associate a sales credit to your account in the event that a refund is necessary. You may request your sales credit to be returned (most commonly via check) or applied to any of your open orders. Any unclaimed credits will no longer be valid after 180 days. At this time that credit will be closed and booked as an unclaimed credit. All sales credits are automatically applied to future orders. All sales credits must be requested within 7 days of receipt of goods.

Quality Assurance

We try to check every branded product as it comes out of our machines, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over the engraved and printed products as you receive them. We allow an industry standard 7 day window, from the time you receive the goods, to notify us of any issues with the order. Innovative Designs, Inc will not be responsible for errors with your order, if notified after 7 days of receiving the goods. Innovative Designs, Inc will not be responsible for any lost income, customers, accounts, and/or contracts if defective products are sent out to your final customer. While Innovative Designs, Inc does quality checks on each unit of your order, the final quality assurance check lies in the customers hands. Innovative Designs, Inc will not be responsible for minor defects that do not impede the intended use of the product.

Claims and Reprints

We go to great lengths to try to ensure that every order that leaves our facility is correct. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 7 days of date of delivery. If Innovative Designs, Inc is responsible for any errors in your order, we will gladly accept responsibility for the issues. We will re-brand the number of mis-branded products for your order, as we do not offer refunds. We will require that you ship the mis-branded products back to our shop (we will provide you with return labels and will cover shipping costs). Innovative Designs, Inc will not be responsible for any branded products sold or given away prior to returning the order, or after the claim date has expired.

Follow us on @IDIPROMOS

7490 30th Avenue N | St Petersburg, FL 33710
Ph: 727.350.3926 | Toll Free: 800.395.5221

© 2023, Innovative Designs Inc.® All Rights Reserved. | ASI 62676 | SAGE 33922

Privacy Policy    Terms of Sales and Service    Company Policies