Terms of Sale and Service
TURNAROUND
Standard turnaround is 7-10 business days from the time we have full payment, artwork approval and a confirmed PO. All orders and approvals received after 4pm will be processed on the next business day.
To ensure a quick turnaround include all information required to complete your order (all artwork, all shipping info, final quantity, color etc.). Delay in receipt of any of this info, or changes made to PO’s are subject to production delays. Delay in approval of mockups can/will result in production delays. If you have a deadline for your order, it is very important that you let us know when placing your order. A rush fee may apply to orders needing quicker turnaround (see Rush Orders). Innovative Designs, Inc will not be responsible for missing deadlines because of weather conditions, power supply interruptions, vendor shortages and errors, supply chain issues, shipping delays and errors or acts of God. If we expect or foresee any problems coming, we will contact you with the available information that we have.
ALL SALES FINAL
Innovative Designs, Inc does not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, you have 7 days to notify us of the defect by USPS mail or email. Please contact us with details of the product and the defect.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable time, whether you are entitled to a refund or a replacement. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
QUOTES/SHIPPING ESTIMATES
Our most up-to date pricing is found on our website under our products section. Pricing and any applicable fee’s are non-negotiable (rush, personalization, multiple drop shipments, etc). Innovative Designs, Inc does not accept responsibility for any profit-loss caused from variances in shipping estimates vs. final shipping charges as rates fluctuate throughout the calendar year with all couriers.
MINIMUMS
Product Minimums are defined per product. Please check each product for the appropriate MOQ. Orders for product under the listed minimum may be requested and an applicable fee will be quoted.
VIRTUAL MOCKUPS
Innovative Designs, Inc offers one free complimentary virtual mockup with up to three revisions for each potential order. This only applies prior to placing an order.
ARTWORK
All files must be vector or raster format. If it is a raster format file, it must be a minimum of 800 pixels x 800 pixels. Any special font needed must be provided at time of artwork submittal. Innovative Designs, Inc will not be responsible for order delays or poor-quality brandings due to poor artwork. Innovative Designs, Inc is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we do not catch them all. If it is in your art file and on your proof approval, that is how it will be branded. We do not offer PMS color matching for digital printing.
PERSONALIZATION
Personalized Artwork including multiple names, logos, or other variable data will be subject to review and additional fees.
PROOF APPROVAL
All artwork is to be approved via a digital virtual through email. Artwork must be checked by the customer. It is very important to look over every detail of the mockup, as this is how your image will be branded. Innovative Designs, Inc will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and additional expenses for which the client will be invoiced accordingly. Any delays in the approval process longer than 24 hours after receipt of the mockup can & will result in production delays and any applicable fees.
If you do not approve the proof or submit payment within 30 days of placing an order, we will auto cancel the order and return the product to our inventory. This will incur a 20% cancellation fee.
PRE-PRODUCTION POLICY
Physical and photographic pre-production products are available upon request only. The buyer is responsible for requesting a physical or photographic pre-production sample. Sometimes, assumptions of the products final outcome do not align with the product itself and the technical limitations of branding and equipment. Therefore, we recommend getting a pre-production sample on larger orders.
After the digital proof is approved, please allow up to 1 to 2 business days for your photographic pre-production sample to arrive via email. If you have requested a physical pre-production sample, please allow 3 to 5 business days for it to process and ship, followed by transit time. Final standard production time does not start until the full order has been approved, and payment has been received. Standard final production time is 7-10 business days.
SAMPLE POLICY
Branded and non-branded spec samples are available. Branded spec samples will be priced at the lowest quantity pricing tier. Coolers are not subject to a minimum order or setup fee for spec or blank samples. Samples are non-refundable and non-returnable.
MARGIN OF ERROR
Laser Engraving, Digital UV Printing and Vinyl Printing is an art form. We do our very best to deliver, at minimum, the ordered quantity for each order. However, branding mistakes happen; machines misfire, products arrive with dents or scratches from the manufacturer. For that reason, we do have a 1% margin of error.
All orders within the margin of error allowance will be considered acceptable for delivery. For contract services, we highly recommend you send extra units with each order. Innovative Designs, Inc will not, at any time, be responsible for any lost profits on items shorted from your order if requested.
ADDITIONAL BRANDING
All tumblers and coolers are priced with single location branding. Additional branding can be purchased on a per unit bases.
ORDER CUT-OFF
Because we service an industry of high demand and tight date requirements, all purchase orders, artwork approvals, rush requests and changes to PO will be processed the following business day if received after 4 pm. For example: A PO submitted on Monday at 4:30 for Delivery on Wednesday, will be considered placed on Tuesday with an escalated 24-Hour rush fee. All Production times, ship dates and rush fees can be discussed with your salesperson.
RUSH ORDERS
Orders that require an in-hands date sooner than our standard turnaround time are subject to a minimum rush fee of $95.00 net based on turnaround time requested. Rush orders still incur the same limitations as outlined in the turnaround time above.
Rush orders are subject to the same margin of error allowance as standard orders. Rush time frames are based on our current production schedule and do not include shipping transit time. Standard turn time is 7-10 business days.